Cancel Life in the UK Test: Reschedule Fast, Avoid Fees
Plans change. If you need to cancel life in the UK test or move it, you can often avoid losing your £50 fee — if you act in time. This guide shows you exactly when to cancel vs change test date, how to do it step-by-step, and how to stay exam-ready so you do not pay twice.
We will cover the 3-day (72-hour) rule, refund eligibility, last-minute options, and a smarter way to rebook. You will also find checklists, examples, and quick links to official guidance.
Quick answer: Can you cancel or change your booking today?
The rule is simple: if you are at least 72 hours before your test start time, you can cancel for a refund or reschedule with no extra charge. Inside 72 hours, you cannot get a refund and changing the date means paying for a new test time.
72+ hours before your test: Cancel for a refund or reschedule for free. See GOV.UK guidance on cancellations, refunds and complaints.
Under 72 hours: No refund. If you change test date, you must book and pay again, per the official terms and conditions.
Test fee: £50 per attempt, as shown on GOV.UK.
The 3-day rule: deadlines, working days, and cut-off times
It is a true 72-hour window — not working days. Weekends and bank holidays count. The cut-off is 72 hours before your specific appointment time.
Example: Test at 10:30 on Friday. You must cancel or change by 10:29 on Tuesday.
Missing the window by even a minute means no refund and you will need to pay again to move the test.
Cancel vs reschedule: when each choice saves you money
Both actions are free if you are outside 72 hours. Which is smarter depends on your situation:
Situation Better choice Why Travel clash or work rota changed Reschedule Keep your booking and fee; pick a new date/time that fits. Not ready to pass yet Reschedule Avoid a fail and paying again; buy 1–3 weeks to prepare. Plans on hold for months Cancel Get your £50 back now; rebook later when certain. Inside 72 hours with sudden illness Varies Refunds are not usually offered; document evidence and contact PSI. No guarantee.
How to cancel your Life in the UK Test (step-by-step)
Use the official PSI booking portal. If you cancel life in the UK test at least 72 hours before your slot, you should receive a refund to the original card.
Go to the official booking portal and sign in to your account.
Open Confirmed tests and select your appointment.
Choose Cancel test, read the message, and confirm.
Save the on-screen reference and check your email for confirmation.
Refunds (if eligible) go back to the card you used. Track your bank for the credit.
Official guidance: GOV.UK explains the process and refund rules under Cancellations, refunds and complaints, and DavidsonMorris summarises the same flow, including the Confirmed tests and Cancel tests options in your account.
Log in to the official account and open your booking
Sign in to the Life in the UK account you used to book. You will find your test under Confirmed tests. If you booked with an eVisa, ensure you used the same UKVI account and share code details you used when booking, per GOV.UK.
Choose Cancel, confirm, and capture the reference
Click Cancel test, confirm, and screenshot the confirmation page. Keep the cancellation reference and the email confirmation for your records in case of refund queries.
What happens next: emails, refund timelines, and records
Email confirmations: Check your inbox and spam folders.
Refund method: The £50 is refunded to the card you used to book (GOV.UK).
Timeframe: Banks typically take up to 5–10 working days to show the credit. Your bank controls speed.
If late: Contact PSI support at support@lituk.psionline.com or 0800 015 4245 (Mon–Fri, 8am–8pm) as per GOV.UK.
How to change test date without losing your fee
You can change test date free of charge up to 72 hours before your slot (PSI terms and conditions). Inside 72 hours, you must pay for a new booking.
Find earlier or later slots at nearby test centres
Broaden distance: Open your radius to see more centres.
Try off-peak: Weekdays and mornings often have more availability.
Short notice upgrade: Some centres offer a short notice test within 24–72 hours for an extra £15 (PSI T&Cs).
Sunday slots: Available in some centres for an extra £15 (PSI T&Cs).
Earliest test: The earliest you can test is 24 hours from booking, and you should find a slot within 1 month (no longer than 2 months) per PSI T&Cs.
Reschedule limits: how many changes and how far ahead
PSI does not publish a fixed limit on the number of reschedules. In practice, you can change your appointment multiple times as long as you do so at least 72 hours before the test and there is availability. Always verify details each time you move the booking.
Confirming the new date: fees, emails, and ID checks
Confirm changes in your account and save the new confirmation email.
Match your ID: Your booking details must match your ID exactly; otherwise you can be refused entry with no refund (GOV.UK).
Bring the right documents and be on time. No refunds for the wrong ID, lateness, illness, or refusing a photo (GOV.UK).
New to booking? See our detailed walkthrough: How to book the Life in the UK Test: step-by-step.
Refunds explained: eligibility, amounts, and how you are paid
Here is how refunds work for cancellations and test centre issues.
Am I eligible for a refund if I cancel today?
Yes if you cancel at least 72 hours before your test time. The £50 goes back to the card you used (GOV.UK).
No if you cancel or rearrange within 72 hours of the test (PSI T&Cs).
Test centre cancelled? You can ask for a refund and must do so within 3 months (GOV.UK).
Refund timelines and payment method issues
Processing time: Most card refunds appear within 5–10 working days. Timing varies by bank.
If delayed: Email support@lituk.psionline.com or call 0800 015 4245 (Mon–Fri, 8am–8pm), and reference your booking ID (GOV.UK).
No refund scenarios: Illness, late arrival, wrong ID, refusing a photo, or misconduct lead to no refund (GOV.UK).
Last-minute problems: illness, ID, travel, and emergencies
If you are inside the 72-hour window, refunds are normally not granted. Still, you can document what happened and contact PSI — especially for centre-level issues.
Evidence you may need and who to contact
Illness: Medical note, test results, or appointment confirmation.
Travel disruption: Train or flight cancellation proof, incident numbers.
ID problems: Proof of name change, updated ID receipt, or UKVI account details if using an eVisa and share code (GOV.UK).
Contact PSI: support@lituk.psionline.com or 0800 015 4245. You can also complain within 3 months of the test date if needed (GOV.UK).
Note: Evidence does not guarantee a refund. Use it to support your case if the centre cancels or a serious issue occurs.
Arriving but unprepared? When a reschedule beats a risky attempt
If you are outside 72 hours and your practice scores are low, reschedule. You need 75% to pass, with 24 questions in 45 minutes (GOV.UK). Failing means paying another £50 and rebooking as many times as necessary (GOV.UK).
To strengthen your prep quickly, see our guide: Prepare for Life in the UK Test: Expert Method for First-Time Pass.
Avoid common booking errors when you cancel or reschedule
Small mistakes can block cancellations or changes. Avoid these pitfalls.
Name/ID mismatch, wrong email, payment method issues
Name and DOB: Must match your ID exactly. Hyphens, middle names, and diacritics matter (GOV.UK).
Email access: Update your email in the portal so you receive confirmations.
Payment card: Refunds go to the original card. If the card is closed, ask your bank how they handle incoming credits.
Centre availability glitches and duplicate accounts
Availability errors: Try a different browser, clear cache, or adjust your distance filter. Check again in off-peak hours.
Duplicate profiles: If you used multiple emails or UKVI accounts, you may not see your booking. Contact PSI to merge or locate the booking.
Accessibility: If you need accommodations, confirm they are attached to your rescheduled booking as well.
For more pitfalls to avoid on test day, read 7 Common Life in the UK Test Mistakes to Avoid.
Rebook smarter: choosing the best date, time, and centre
Pick a slot that boosts your pass odds and reduces travel stress.
Peak vs off-peak times and travel planning
Mornings can be calmer and reduce fatigue.
Weekdays often have more choice; avoid rush-hour travel.
Arrive early: Build a 30–45 minute buffer for public transport.
Backup route: Save an alternate bus or train plan in case of disruption.
Accessibility requests and special arrangements
When you change your date, double-check that your accessibility notes carry over. If you book again, re-submit your request so the centre prepares accordingly.
Stay ready after a date change with the Life in the UK Test App
Rescheduling gives you time; the right prep ensures you only pay once. The Life in the UK Test App keeps you exam-ready with a smart plan:
Complete official handbook content optimised for mobile learning.
Brit-Bear learning assistant that turns weak topics into bite-size micro-lessons.
Readiness Score to track progress and choose a safe rebook date.
650+ questions with explanations and Hard Mode mocks to simulate pressure.
Offline access so travel or reception does not stop your study.
Life in the UK Test Practice: Boost Your Success explains how to combine mocks and micro-revision effectively.
Get the app: Download on App Store: https://apps.apple.com/app/id6743702124 | Get it on Google Play: https://play.google.com/store/apps/details?id=net.briceventures.life_in_the_uk_test
Want the full exam picture? See What is the Life in the UK Test?
Decision checklist and timeline (printable)
Use this quick checklist to decide your next move and protect your fee.
Check the clock: Are you 72+ hours before your test time?
If yes: Decide to cancel (refund) or reschedule (keep fee).
Log in: Go to your account, open Confirmed tests.
Action: Click Cancel test or change date; save confirmation.
Rebook wisely: Choose morning/weekday and a centre with easy travel.
Prep window: Set a 7–14 day study plan with mocks and micro-lessons.
Final check: Match booking details to your ID. Pack documents.
Tip: If you plan to rebook soon, aim for the date when your app Readiness Score will reach 85%+.
FAQs: cancellations, reschedules, and refunds
Can I cancel life in the UK test and get a refund?
Yes, if you cancel at least 72 hours before your test start time. The £50 is refunded to the card you used.
Can I change test date without paying again?
Yes, if you reschedule 72+ hours before your test. Inside 72 hours, you must pay for a new test time.
How long do refunds take?
Most banks clear card refunds within 5–10 working days. If it is late, contact PSI with your booking ID.
What if the test centre cancels?
You can request a refund and must do so within 3 months of the test date.
What happens if I bring the wrong ID or arrive late?
You will not be able to take the test and will not get a refund. Always match your booking details to your ID.
What if I fail?
You can rebook as many times as needed, but you will pay the £50 fee each time. Prepare well to avoid retakes.
Ready to protect your fee and pass first time? Download on App Store: iOS | Get it on Google Play: Android