Life in the UK Test contact number: the official help
Need the Life in the UK Test contact number fast? Here’s the official helpline, plus quicker ways to fix bookings, payments, and ID issues without waiting on hold.
Below you’ll get: the official phone number, step-by-step online support routes, self-serve fixes, a ready-to-send support template, scam warnings, and a smarter prep option to avoid retests.
Quick answer: Is there an official Life in the UK Test contact number?
Yes — the official helpline is 0800 015 4245 (Mon–Fri, 8am–8pm). This line is operated by PSI, the service provider for the Life in the UK Test.
- Best for: complaints, escalations, and issues not resolved via your account.
- Fastest route for booking/admin changes: use your lituktest.gov.uk account (details below).
Sources: GOV.UK complaints page and PSI What to Expect.
Official ways to get help (no phone needed)
Use your lituktest.gov.uk account to raise a ticket
- Sign in at lituktest.gov.uk.
- Open Help/Contact us.
- Choose the issue type (booking, ID, payment, results, etc.).
- Add your booking reference and clear description.
- Attach screenshots or evidence (e.g., ID, payment message).
If you can’t sign in, see: Life in the UK Test login: Fix Account Issues Fast.
Report a problem via GOV.UK
On the official GOV.UK Life in the UK Test pages, use the “Report a problem with this service” link. This reaches the service desk and is useful if you cannot access your account.
Accessibility and reasonable adjustments
Request adjustments (e.g., reader, scribe, extra time) before booking. Include medical/educational evidence with your ticket so PSI can confirm eligibility and scheduling.
See: PSI Terms & Conditions (special arrangements) and official guidance.
Refund, cancel, or reschedule queries
Make changes in your account. You’ll usually get a refund if you cancel at least 72 hours before the test time.
- Policy: Cancellations, refunds and complaints (GOV.UK)
- How‑to guide: Cancel/Reschedule fast
When you should not call a test centre
Local test centres cannot edit bookings, verify identity documents, or change payment details. All admin is handled centrally via your account or the service desk.
Day-of-test issues (running late, wrong ID)
- Bring the exact ID used to book. Accepted IDs: passport, EU/EEA ID card, travel document with photo (not emergency), BRP/BRC — see GOV.UK.
- Arrive early; centres may not answer calls on the day.
- Check your account messages for any test‑day instructions.
- Your photo will be taken to confirm ID: what happens on test day.
Fix it yourself first: fast solutions
Reset your Life in the UK Test login
- Use “Forgot password” and check the email you registered (including spam).
- If you have multiple emails, try each. More help: account login fixes.
Update your ID details
- Your account name and date of birth must match your ID exactly.
- Update details in your account and bring the same ID to the test. Check accepted IDs on GOV.UK.
Change test location or date
- Use the reschedule option in your booking to view other centres and times. There are 30+ centres nationwide: official page.
- You must book at least 3 days in advance; earliest slot can be 24 hours from booking per PSI policy: T&Cs.
- Guide: How to book step‑by‑step and reschedule fast.
Payment declined or pending
- Try another card or confirm the billing address matches your bank.
- Wait for any pending authorisation to clear before retrying.
- Test fee is £50: see Citizens Advice.
Write a request that gets a faster reply
What to include
- Full name and date of birth
- Email used to register
- Booking reference + test centre/date
- Clear one‑line summary + short details
- Screenshots and relevant evidence (ID, payment, error)
Copy‑paste template
Subject: Life in the UK Test – [issue] – [booking reference]
Hello PSI Support,
Name: [full name]
DOB: [dd/mm/yyyy]
Registered email: [email]
Booking reference: [7-digit ref]
Centre/Date/Time: [location, dd/mm hh:mm]
Summary: [one line]
Details: [what happened + what you need]
Evidence attached: [screenshots/ID]
Thanks,
[Your name]
Avoid scams: verify you’re on the official site
- Only trust gov.uk and lituktest.gov.uk domains.
- Red flags: WhatsApp/Telegram “helplines”, paid phone numbers, upfront “admin fees”, or anyone offering to book without your ID.
- Report suspicious pages via the “Report a problem with this service” link on GOV.UK.
Prep smarter, avoid retests: Life in the UK Test App
Most support issues vanish when you pass first time. The Life in the UK Test App gives you the official handbook content optimised for mobile, a smart assistant (Brit‑Bear), a readiness score, 650+ questions with explanations, Hard Mode mocks, and full offline access.
- Targeted learning so you don’t get overwhelmed or run out of time.
- Hard Mode mocks that feel like the real 24‑question, 45‑minute test.
- Track progress and fix weak topics before test day.
Download on the App Store or Get it on Google Play. Also read: Avoid Retests with the Life in the UK Test App.
FAQs
What is the official Life in the UK Test contact number?
0800 015 4245 (Mon–Fri, 8am–8pm), operated by PSI. Try your account first for faster booking/admin fixes.
How do I cancel or move my test?
Log in and use the change/cancel option. Refunds usually apply if you cancel at least 72 hours before: see GOV.UK cancellations and refunds.
Which ID is accepted?
Passport, EU/EEA ID card, photo travel document (not emergency), BRP/BRC. Bring the exact ID used to book.
Where do I see my results?
Results are accessed in your PSI Life in the UK account (pass letters are no longer issued).
How much is the test?
The fee is £50. Book online at least 3 days in advance via GOV.UK.